Our standard turnaround time is 5–7 business days, though most orders ship out sooner!

All of our skincare products are lovingly handmade in small batches to ensure the freshest ingredients, highest quality, and maximum care go into every jar and bottle. We don’t keep large backstock—because your skin deserves the best, made just for you.

Apparel items, including spiritwear, are typically produced on demand, with a processing time of 1–5 business days. Please allow a little extra time for custom or made-to-order designs, as we want to make sure every detail is just right.

We appreciate your patience and support of small-batch, handcrafted goodness!

Please see our SHIPPING & POLICIES page for more details, as it is frequently updated with our most current turnaround times.

Orders are typically delivered within 2-3 days after they are shipped, but may vary based on carrier. Please see our information page for details.

Once your order ships or is ready for local pickup, you’ll automatically receive an email with tracking details or pickup instructions.

You can also log in to your account at any time to check your order status and find your tracking number. Bonus: when you’re logged in, you’ll earn points on every purchase through our HAPPY BABES VIP rewards system!

If you haven’t received your tracking email, be sure to check your spam/junk folder—or feel free to reach out to us at thehappyorchiddesignco@gmail.com.

Yes, on a case-by-case basis.

If you need your order sooner than the posted turnaround time, please contact us before placing your order to check availability.

If a rush is requested after the order is placed, a $20 Rush Fee will apply. This fee covers expedited supplies, priority processing, and additional time outside regular business hours.

We appreciate your understanding as we work hard to provide high-quality products while maintaining a healthy work-life balance.

Yes! Our small storefront is open Wednesday–Saturday in Callisburg, Texas!

You can also find our products at Saige Bow & Co. Boutique in Gainesville, Texas!

Four store hours and locations, please click here!

Absolutely—we’re all about keeping it gentle and natural around here! Our skincare products are made with high-quality, plant-based ingredients that are carefully chosen to be kind to even the most sensitive skin types.

That said, every skin is unique! If you have very reactive or allergy-prone skin, we always recommend doing a patch test first—just to be safe. We’re happy to answer any ingredient questions, so feel free to reach out if you’re unsure about something.

Your skin’s comfort (and glow) is our top priority!

We understand you may get super excited to check out and get your orders placed with us, but please take your time during checkout and make sure you are inputting all the necessary information to ensure a smooth experience with us. Promo codes will not be applied after orders have been placed. If you are having technical issues with using any promo codes, please contact us before checkout so we can happily assist you. 

Any claims for misprinted/damaged/defective items must be submitted within 24 hours of receiving the order. For packages lost in transit, all claims must be submitted to the carrier service no later than 7 days after the estimated delivery date.

Because each item is made to order, we’re unable to offer refunds or exchanges for things like wrong size chosen, incorrect item chosen, or changes of mind. Please double-check your order and refer to the size guide before checking out.

Refunds or replacements are only offered if:

• Your item arrives damaged or defective
• You receive the wrong item or size
• Your order does not arrive within 60 days
  

What to do:

Claims for damaged/defective items must be submitted within 24 hours of delivery and must include clear photos of the issue.

What’s not covered:

We cannot offer refunds or exchanges if:

• You ordered the wrong item or size
• You no longer want the item
• Your order arrived later than expected
  

In rare cases, we may offer a discount code for reordering if you made a mistake—please reach out and we’ll do our best to help!

Please allow up to 14 business days for refund processing.

We get it—mistakes happen! If you need to update your order (wrong size, color, quantity, or shipping method), please email us as soon as possible at thehappyorchiddesignco@gmail.com.

Please note: All change requests are subject to approval and not guaranteed. Once production begins, we may not be able to make changes. We recommend double-checking your order details before submitting it at checkout.

We cannot be held responsible for errors if the order has already been processed and we’re unable to amend it in time.

We can only cancel your order if it has not yet entered production.
Once production has started, we’re unable to make changes or issue a cancellation.

Custom or personalized items are non-cancellable and non-refundable.
If you placed an order by mistake or have an exceptional circumstance, please contact us immediately at thehappyorchiddesignco@gmail.com, and we’ll do our best to help.

Possibly, depending on your location.

Import duties, taxes, and customs fees are the responsibility of the customer and are determined by your country’s customs office. These charges are not included in your order total and are typically rare, but they can occur.

Please note:

• The Happy Orchid Design Co. has no control over customs charges or how they’re applied.
• Fees are randomly assessed by your local customs authority and vary by country and region.
• We cannot estimate or cover these costs.
  

By placing an order, you agree to cover any applicable import fees if they arise.