FAQ

When will my order ship?

All orders ship within a standard 7-14 business days after the order is placed, if not sooner! Please see our information page for more details as it is frequently updated with a more current turnaround time.

When will I receive my order?

Orders are typically delivered within 2-3 days after they are shipped, but may vary based on carrier. Please see our information page for details.

What is the shelf life of your skincare products?

Our products have a shelf life of up to 6-12 months. Our products are made of all-natural ingredients, and are recommended to remain sealed in their airtight containers to avoid contamination with outside elements (water, extreme heat, etc.) so please discard after that timeframe.

What happens if my Body Butter arrives melted?

During the spring and summer months it gets hot enough to fry an egg on the pavement, which also means it may cause any products that are whipped to melt. We use special packing methods to try to decrease those chances of melting, but in extreme heat, that sometimes may not be enough. If in the case, you receive your product melted, there are many ways to revive your product! Just place it in the fridge/freezer until it re-hardens. It may look like you've lost product but it's just the air has gone, and it is no longer “whipped” and fluffy, but you are still able to use your product as normal. You can even whip it back up into shape with a hand mixer if desired! Although the colors (if added) may not be as pretty, it is still just as effective. If you still worry it is unusable, please contact us or message our Facebook page and send your order number along with a picture so we may assess the damages and come up with a solution.

Please see our Policies Page for more information, tips and tricks!

I forgot to use my promo code!

We understand you may get super excited to check out and get your orders placed with us, but please take your time during checkout and make sure you are inputting all the necessary information to ensure a smooth experience with us. Promo codes will not be applied after orders have been placed. If you are having technical issues with using any promo codes, please contact us before checkout so we can happily assist you. 

Still have questions?

Don't hesitate to reach out! We do our best to get back to all messages within 24 hours.

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