Most apparel items on our website are produced on-demand. Once an order is placed, we will usually complete the product in 1-5 business days, and will ship it soon after. In certain cases, we will have a high volume of orders, or a special-order garment, and will need more time. 

All skincare orders ship within a standard 7-10 business days after the order is placed, if not sooner! Please see our information page for more details as it is frequently updated with a more current turnaround time.

Orders are typically delivered within 2-3 days after they are shipped, but may vary based on carrier. Please see our information page for details.

Yes! Our small storefront will be opening in September 2024! Hours are TBA. You will be able to check out our retail store located in Callisburg, TX.  Our store is located at:

• 262 County Road 164, Whitesboro, TX, 76273

Our products have a shelf life of up to 6-12 months. Our products are made of all-natural ingredients, and are recommended to remain sealed in their airtight containers to avoid contamination with outside elements (water, extreme heat, etc.) so please discard after that timeframe.

We understand you may get super excited to check out and get your orders placed with us, but please take your time during checkout and make sure you are inputting all the necessary information to ensure a smooth experience with us. Promo codes will not be applied after orders have been placed. If you are having technical issues with using any promo codes, please contact us before checkout so we can happily assist you. 

Any claims for misprinted/damaged/defective items must be submitted within 48 of receiving the order. For packages lost in transit, all claims must be submitted to the carrier service no later than 2 weeks after the estimated delivery date.

CLOTHING

We can only provide refunds in exceptional circumstances. With on-demand production, everything is made to order, creating less waste than conventional manufacturing.

We can offer refunds and replacements if we have made a mistake. If you have made a mistake then we cannot offer a refund or replacement. This is because as a small business all our items are made to order and we do not have the facilities/warehouse for returns. We print the exact number of garments, based on the orders that came in, please review your order & check the size guide before you finish checkout to avoid any issues. We will also send an e-mail with details about your order immediately after your order is placed, and if there are any discrepancies in your order at that point, please contact us to make a change.

If we cannot offer you a refund or fix your mistake we may be able to offer you a discount for you to place another order with the correct variant. Please contact us to find out if your circumstance qualifies for a refund. 

We cannot provide refunds if:

• You chose the wrong item
• The item isn't damaged
• You are unhappy with the way an item fits
• The item is late or didn't arrive on time
• You no longer want the item

We only offer refunds if:

• Your item arrives damaged
• You receive the wrong item/size than ordered
• Your item doesn't arrive after 60 days

We require photographic evidence of the damaged or defective product, in order to proceed. As soon as we deem that the product is significantly damaged or defective, we will either issue a replacement item or request you to return the item back to us so we can issue you a refund. 

Please allow up to 14 working days for funds to process.

All requests after placing an order are subject to approval, we cannot guarantee that the requested changes can be made in time. Please ensure that your order is correct before placing the order. We cannot be held responsible for your mistake if we cannot amend your order in time. 

If you would like to change/update your order due to ordering an incorrect variant, size or colour; or would like to increase the quantity of items in your order or to upgrade/degrade your shipping method; you can email our customer support team at thehappyorchiddesignco@gmail.com who will process any changes requested. 

Disclaimer: The refunds and cancellations terms given above are what we believe to be fair and reasonable.

We can only process cancellations or partial cancellations in exceptional circumstances. Please contact us to find out if your circumstance qualifies for a cancellation. We cannot guarantee that we will be able to cancel your order in time.

Please note, the following are classed as not exceptional circumstances:

• You regret making an order
• Your order was accidental

You will be liable for any import duties, customs and taxes. These vary per country/county but are usually very rare with our orders.  All custom fees are the receiver of the orders responsibility. Please be aware that The Happy Orchid Design Co. does not have any control over any duties, taxes or customs levied by the country/county that your order is being shipped to. These are randomly selected and we cannot predict these nor can we predict the cost.