If your item or product arrives defective or you are unsatisfied with you order in any way, please contact us within 24 hours of receiving your order and let us know. Returns/exchanges will not be accepted after this time frame.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thehappyorchiddesignco@gmail.com

Please put “RETURN REQUEST” with your order number in the subject line. If your return is accepted, you are responsible for shipping the item back to us. We will provide return instructions on how and where to send your package in our approval response. Items sent back to us without first requesting a return will not be accepted. Once the return item(s) are delivered back to us and the return is processed, you will receive store credit on a Gift Card emailed to you for future use.

You can always contact us for any return question at thehappyorchiddesignco@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: When ordering a personalized item, please be sure to double check any and all spelling, especially when adding names to personalized tees or products. We will typically send a mock-up within 24 hours for your approval - please verify that all information is correct as this cannot be changed or altered after approval. 

Exceptions / non-returnable items
Due to the nature of our product and sanitary purposes we do not offer refunds, exchanges, or cancellations on our skincare products. If  you have any concerns with your order please contact us via email at thehappyorchiddesignco@gmail.com

Some of our products are sensitive to heat and can melt during the shipping process. While we do make our best effort with packaging to prevent this from happening, we do not hold any responsibility should this happen and therefore do not offer any refunds or exchanges for this reason. If your product does melt in transit please contact us and do not throw your product away, as we do offer tips and tricks to bring your product back to life. 

Please do not leave your packages in places that are warm or have direct sunlight, such as mailboxes or on front doorsteps or porches. When choosing shipping we recommend choosing an address that you will be available at for when your package arrives.

Unfortunately, we cannot accept returns on sale items or gift cards as they are FINAL SALE items.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not, and why (if not approved). If approved, you’ll be automatically emailed a Gift Card with Store Credit that can be used on your next purchase.

WARNING

Our skincare products are 100% organic, all natural products. We do not use any chemicals, parabens, or sulfates and should be stored at room temperature or can preferably be chilled to extend shelf life. Some products (such as body butter, sugar scrubs, and creams) CAN MELT IN EXTREME TEMPERATURES. We take every precaution we can by using insulated packaging and eco-friendly ice packs. However, though unfortunate, we are not responsible for any melting during transit.
Please note: if melted, body butters will return to desired consistency if placed in the refrigerator for a minimum of thirty minutes, but the colors may vary. These products are not considered damaged, as they are still very effective. Please contact us if this happens and we will be happy to share many tips and tricks to completely revive your product to desired consistency!